Privacy Policy

Last Updated: November 25, 2025
Effective Date: November 25, 2025

Registered Office Address:
E-523, Ramphal Chowk, Dwarka Sector 7, New Delhi – 110075, India

Atom Aviation Services Private Limited (“Mall of Aviation,” “we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal information.
This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your personal data when you visit or make a purchase on www.mallofaviation.com (“Site”).

It also explains your rights under applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 (DPDPA).

By accessing or using our Site, you acknowledge that you have read, understood, and agree to this Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information to process orders, offer services, improve user experience, and operate our Site efficiently.

A. Personal Data You Provide

Account & Registration Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping/Billing Address

  • Password

Transaction Data

  • Payment details (handled securely by third-party gateways)

  • Order history

  • Billing details

Communication Data

  • Messages, queries, and support requests

  • Feedback and reviews

  • Survey/contest participation

Profile Data

  • Wish lists

  • Saved items

  • Preferences

B. Information Collected Automatically

When you visit our Site, we may collect:

Device & Log Data

  • IP address

  • Browser type/version

  • Operating system

  • Device identifiers

  • Referral URLs

  • Pages visited, time spent

Usage Data

  • Clickstream activity

  • Products viewed

  • Interactions with the Site

Location Information

(Approximate location derived from IP)
Used for:

  • Currency display

  • Shipping estimates

  • Regional settings

This information is anonymized wherever possible and is not used to directly identify you.

2. How We Use Your Information

We process your data for the following lawful purposes:

To Fulfill Orders

  • Process payments

  • Deliver products

  • Provide invoices and confirmations

  • Handle returns, replacements, and refunds

To Provide & Improve Services

  • Account creation and management

  • Customer support

  • Order updates and notifications

Marketing (With Your Consent)

  • Promotions and offers

  • Product updates

  • Personalized recommendations

(You can opt out anytime.)

To Improve User Experience

  • Analyze traffic and performance

  • Fix technical issues

  • Enhance security and functionality

Legal & Security Purposes

  • Compliance with laws

  • Fraud prevention

  • Enforcement of Terms of Service

3. How We Share Your Information

We do not sell your personal data.

We share information only with trusted third parties under strict confidentiality agreements:

Recipient Type Purpose Data Shared
Payment Gateways Secure payment processing Transaction details (no full card info)
Logistics Partners Delivery and tracking Name, address, phone number
Cloud/Hosting Providers Website hosting, storage, IT infra Account & technical data
Marketing/Analytics Tools Email campaigns, performance data Contact info, anonymized usage data
Legal Authorities Legal compliance As required

4. Your Rights Under DPDPA (2023)

As a Data Principal, you have the right to:

Access & Correction

View or update your personal information through your account.

Withdraw Consent

Unsubscribe from marketing communications anytime.

Data Deletion

Request deletion of your data (subject to legal retention requirements).

Grievance Redressal

Reach out to our Grievance Officer for concerns.

Cookie Control

You may manage cookies via your browser.
Disabling essential cookies may affect:

  • Login

  • Checkout

  • Cart features

To exercise your rights, contact our Grievance Officer.

5. Data Security & Retention

We use strong security measures such as:

  • SSL encryption

  • Secure servers

  • Restricted access controls

  • Regular audits and monitoring

Retention

We retain your data only as long as necessary for:

  • Business operations

  • Legal compliance

  • Fraud prevention

  • Resolving disputes

6. Third-Party Links

Our Site may include links to external websites.
We are not responsible for their:

  • Content

  • Privacy practices

  • Security measures

Please review their privacy policies before sharing information with them.

7. International Data Transfers

Some data may be processed outside India by our service providers.
Such transfers are protected through:

  • Standard Contractual Clauses

  • Lawful data-transfer mechanisms

8. Grievance Officer

In accordance with the IT Act, 2000 and DPDPA 2023:

Grievance Officer: Piyush Yadav
Email: grievanceofficer@mallofaviation.com
Operational Hours: 10:00 AM – 6:30 PM (Monday to Friday, excluding Public Holidays)

We aim to resolve all grievances promptly.

9. Updates to This Policy

We may update this Policy to reflect:

  • Legal changes

  • New features

  • Updated practices

Major updates will be communicated via:

  • Website notice

  • Email (when applicable)

Your continued use of the Site confirms your acceptance of the updated Policy.

Governing Law & Jurisdiction

This Policy is governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of the courts in New Delhi, Delhi, India.