Privacy Policy
Last Updated: November 25, 2025
Effective Date: November 25, 2025
Registered Office Address:
E-523, Ramphal Chowk, Dwarka Sector 7, New Delhi – 110075, India
Atom Aviation Services Private Limited (“Mall of Aviation,” “we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal information.
This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your personal data when you visit or make a purchase on www.mallofaviation.com (“Site”).
It also explains your rights under applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 (DPDPA).
By accessing or using our Site, you acknowledge that you have read, understood, and agree to this Policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
We collect information to process orders, offer services, improve user experience, and operate our Site efficiently.
A. Personal Data You Provide
Account & Registration Information
Full Name
Email Address
Phone Number
Shipping/Billing Address
Password
Transaction Data
Payment details (handled securely by third-party gateways)
Order history
Billing details
Communication Data
Messages, queries, and support requests
Feedback and reviews
Survey/contest participation
Profile Data
Wish lists
Saved items
Preferences
B. Information Collected Automatically
When you visit our Site, we may collect:
Device & Log Data
IP address
Browser type/version
Operating system
Device identifiers
Referral URLs
Pages visited, time spent
Usage Data
Clickstream activity
Products viewed
Interactions with the Site
Location Information
(Approximate location derived from IP)
Used for:
Currency display
Shipping estimates
Regional settings
This information is anonymized wherever possible and is not used to directly identify you.
2. How We Use Your Information
We process your data for the following lawful purposes:
To Fulfill Orders
Process payments
Deliver products
Provide invoices and confirmations
Handle returns, replacements, and refunds
To Provide & Improve Services
Account creation and management
Customer support
Order updates and notifications
Marketing (With Your Consent)
Promotions and offers
Product updates
Personalized recommendations
(You can opt out anytime.)
To Improve User Experience
Analyze traffic and performance
Fix technical issues
Enhance security and functionality
Legal & Security Purposes
Compliance with laws
Fraud prevention
Enforcement of Terms of Service
3. How We Share Your Information
We do not sell your personal data.
We share information only with trusted third parties under strict confidentiality agreements:
Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Gateways | Secure payment processing | Transaction details (no full card info) |
| Logistics Partners | Delivery and tracking | Name, address, phone number |
| Cloud/Hosting Providers | Website hosting, storage, IT infra | Account & technical data |
| Marketing/Analytics Tools | Email campaigns, performance data | Contact info, anonymized usage data |
| Legal Authorities | Legal compliance | As required |
4. Your Rights Under DPDPA (2023)
As a Data Principal, you have the right to:
Access & Correction
View or update your personal information through your account.
Withdraw Consent
Unsubscribe from marketing communications anytime.
Data Deletion
Request deletion of your data (subject to legal retention requirements).
Grievance Redressal
Reach out to our Grievance Officer for concerns.
Cookie Control
You may manage cookies via your browser.
Disabling essential cookies may affect:
Login
Checkout
Cart features
To exercise your rights, contact our Grievance Officer.
5. Data Security & Retention
We use strong security measures such as:
SSL encryption
Secure servers
Restricted access controls
Regular audits and monitoring
Retention
We retain your data only as long as necessary for:
Business operations
Legal compliance
Fraud prevention
Resolving disputes
6. Third-Party Links
Our Site may include links to external websites.
We are not responsible for their:
Content
Privacy practices
Security measures
Please review their privacy policies before sharing information with them.
7. International Data Transfers
Some data may be processed outside India by our service providers.
Such transfers are protected through:
Standard Contractual Clauses
Lawful data-transfer mechanisms
8. Grievance Officer
In accordance with the IT Act, 2000 and DPDPA 2023:
Grievance Officer: Piyush Yadav
Email: grievanceofficer@mallofaviation.com
Operational Hours: 10:00 AM – 6:30 PM (Monday to Friday, excluding Public Holidays)
We aim to resolve all grievances promptly.
9. Updates to This Policy
We may update this Policy to reflect:
Legal changes
New features
Updated practices
Major updates will be communicated via:
Website notice
Email (when applicable)
Your continued use of the Site confirms your acceptance of the updated Policy.
Governing Law & Jurisdiction
This Policy is governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of the courts in New Delhi, Delhi, India.